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Fines and seizures

Here’s what to do if you get a fine or your product is seized.

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If you’re fined

You’ll need to pay any parking or traffic fines. This is in your terms with us.

The notice will tell you what to do if you decide to challenge the fine.

If your product is seized

Contact our customer services team on 0300 456 4566 or speak to us using web messenger if your product has been removed or towed away.

We’ll look at each case individually.

Related FAQs

Do I need to pay for fines and seizures?

You need to pay for any parking or traffic fines you get as part of your lease terms.

Can I get a Blue Badge?

Blue Badges are given out by your local authority.

Do I have to pay the congestion charge?

You do not have to pay the Congestion Charge if you have a disabled class tax on your vehicle.

Does my vehicle meet the ULEZ criteria and will I have to pay the charge?

You might not need to pay the ULEZ charge until 24 or 25 October 2027, but this depends on your circumstances.

See more FAQs