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WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

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Accidents and insurance

Find out what to do if you've had an accident, or who to contact about your insurance.

I have a car or Wheelchair Accessible Vehicle (Wheelchair Accessible Vehicle)

Had an accident?

You'll need to report it to Direct Line Motability (DLM).

Register your claim online

Sign in to your Motability Scheme online account and go to 'Insurance'. Then visit the DLM insurance portal and choose 'Claims'.

You can also track the progress of your claim in the DLM portal once it's raised. 


Call DLM to register your claim

0300 037 3737
  • Customer services
  • Monday to Friday: 8am to 7pm
  • Saturday: 8am to 4pm
  • Closed on bank holidays

    New claims
  • Monday to Friday: 8am to 7pm
  • Saturday: 8am to 4pm
  • Closed on bank holidays

    Existing claims
  • Monday to Friday: 9am to 5pm
  • Closed on bank holidays

Visit the DLM website

I have a scooter or powered wheelchair
Motability