Had an accident?
You'll need to report it to Direct Line Motability (DLM).
Register your claim online
Sign in to your Motability Scheme online account and go to 'Insurance'. Then visit the DLM insurance portal and choose 'Claims'.
Call DLM to register your claim
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Customer services
- Monday to Friday: 8am to 7pm
- Saturday: 8am to 4pm
- Closed on bank holidays
New claims
- Monday to Friday: 8am to 7pm
- Saturday: 8am to 4pm
- Closed on bank holidays
Existing claims
- Monday to Friday: 9am to 5pm
- Closed on bank holidays