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WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

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Breakdown

Your Motability Scheme vehicle is covered by RAC Motability Assist for breakdown assistance for the whole of your lease.

This breakdown cover is only for your Scheme vehicle and does not include any other vehicle you travel in.

Cars and Wheelchair Accessible Vehicles (Wheelchair Accessible Vehicles)

Car or Wheelchair Accessible Vehicle broken down or not starting?

Try to get to a safe place away from any potential hazards, then report your breakdown to the RAC online(opens in a new window) or call RAC Motability Assist on 0800 73 111 73.

Or you can download the myRAC app(opens in a new window). It's an easy way to report your breakdown. Even if you’re not sure where you are, report it using the app and the RAC will know exactly where to find you.

When you report it online, you’ll only need to enter a few details. The RAC will start finding a local patrol for you straight away. You'll get a confirmation call and text, plus regular updates.

When you call RAC Motability Assist, they’ll try to get someone out to you within 45 minutes, but this can vary at busy times.

If you cannot use a mobile phone, use emergency telephones on the motorway and make your free emergency call (UK: 0800 73 111 73, Republic of Ireland: 1800 535 005)

If you're on a smart motorway, try to get your vehicle to the hard shoulder or into an Emergency Refuge Area, then call RAC Motability Assist. If the hard shoulder is being used as a motorway lane, call 999 first.

Scooters and powered wheelchairs

Scooter or powered wheelchair broken down while you’re out and about?

If this happens, or your scooter or powered wheelchair becomes undrivable and you need to get home, try to get to a safe place away from any potential hazards, then call Motability Assist, provided by Autohome, on 0800 953 5000.

They'll take you and your product home, then you’ll need to contact your dealer so they can arrange the repair.

Motability Assist is open all day, every day, all year round, and they’ll give you advice on your next steps.

If you're travelling outside of the UK, you'll need to arrange breakdown cover separately before you go.

Scooter or powered wheelchair broken down at home?

Call your dealer. They’ll give you advice on your next steps.

Download the app

If you get the app, Motability Assist can pinpoint your exact location and get to you as quickly as possible, even if you're not sure where you are.

If you have an Apple phone, use the App Store(opens in a new window)

If you have an Android phone, use the Google Play Store(opens in a new window)

Or search for ‘Motability Recovery' online.

Just open the app, choose ‘Rescue me' to create a text message with the coordinates of your exact location and tap 'Send’.

Motability