Change in your allowance

For any change in your allowance please complete this form.

Most comments, questions or complaints are best dealt with by the area most closely involved, so please contact the relevant service provider directly first. This could be your allowance provider, the RAC(opens in a new window), Direct Line Motability (DLM)(opens in a new window), Kwik Fit(opens in a new window) or your dealer.

We can only answer your question if it's about a change in your allowance. You can search Get support if you need more help.

You might also find the answer to your question in our FAQs section.

With some things, we can only talk to customers, appointees and nominees. If you’re giving someone else’s number or email, please get their permission first.

First name

Last name

House name or number

House name or number is required!

Postcode

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Address line 1

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Address line 2

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Address line 3

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Town

Town is required!

County

County is required!

Postcode

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Please enter either a Customer Reference Number (CRN) or a vehicle registration number.

Vehicle registration Please enter your vehicle registration in upper case without any spaces.

Customer Reference Number (CRN) Your CRN is 8 digits long. You can find this at the top of any letter you have received from us. If you do not know your CRN, then please enter the registration number of your Scheme vehicle in the next field.

Customer Reference Number (CRN) or vehicle registration number

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Change in your allowance