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Good Condition Payment
If you take care of your car or WAVWheelchair Accessible Vehicle and return it in good condition, you could be eligible to receive a Good Condition Payment (GCP).
What is the Good Condition Payment?
You'll get money back at the end of your lease if you return your car in good condition.
It’s a shared commitment so your car can be resold. In other words, we build a small amount of money for the Good Condition Payment (GCP) into the cost of your lease as a form of guarantee, and return it to you at the end of your lease.
Am I eligible?
It depends on the condition of your car or WAVWheelchair Accessible Vehicle.
When you hand it back, your dealer will take a photo and brief description of its condition.
We know that over your lease your vehicle might show signs of wear and tear, including minor dents, scratches or damage caused by wheelchairs or other mobility aids.
If your vehicle shows no sign of serious damage, you should be eligible for the payment.
How much will I receive?
The amount you receive depends on the length of your agreement. It’s currently £250 for a three-year lease and £350 for a five-year lease.
This follows changes made to the Good Condition Payment on 1 October 2022.
During the COVID-19 situation, customers were able to request a £600 GCP to be paid before the end of their lease.
If you received this and you’re still in the same three-year lease, you will not receive a GCP when you return your vehicle.
If your lease is for longer than three years, you'll receive the balance of this payment.
Receiving your payment
We'll automatically send the GCP to you if you’re eligible to receive it, so there's no need to contact us.
The quickest way to receive this payment is by bank transfer. Just update your bank details in your Motability Scheme online account. Sign in to your account and go to 'Personal details'.
If you’ve already added your bank details, please double check these are still correct before you return your new vehicle. You can easily update these in your online account if they've changed.
Payments by bank transfer should arrive within five days of your car or WAVWheelchair Accessible Vehicle being returned. If we do not have your bank details we’ll send you a cheque instead, but this can take up to 28 days to arrive.
Looking after your car or WAVWheelchair Accessible Vehicle
There are some simple things you can do throughout your lease to make sure your car or WAVWheelchair Accessible Vehicle performs well and stays in good condition.
Servicing is included in the cost of your lease and it’s important you answer any service requests from your dealer or supplier.
In between services, you should check these regularly:
- Paintwork: wash the car regularly
- Lights: check they're clean and working properly
- Engine oil level
- Windscreen washer fluid level
- Engine cooling system level
- Tyres (including your spare, if you have one): check they’re at the right pressure and are not worn below the legal limit of 1.6mm
You should also:
- Make sure all faults are put right quickly
- Answer any manufacturer recall. For example, if a faulty part needs replacing. If this happens, your manufacturer, dealer or supplier will get in touch with you
- If you have any questions about maintaining your car or WAVWheelchair Accessible Vehicle, please ask your dealer or supplier
