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Leaving the Scheme
We'll be sorry to lose you, but we'll try to make leaving and getting your mobility allowance back as simple as possible.
Giving your product back
If, at the end of your current lease, you decide you do not want to lease another product, you'll need to hand your old scooter or powered wheelchair back to your dealer.
Make sure you return everything including:
- Documents
- The manual
- Keys (including any spare keys)
- The charging unit
The End of Contract Payment and your allowance
Once the dealer has let us know you’ve returned your product we’ll issue the End of Contract Payment.
We’ll ask your allowance provider to reinstate your allowance. It could take six weeks from the end of your lease until you receive your allowance again.
If it takes longer, please contact our customer services team on 0300 456 4566 and we’ll try to help.
