New Vehicle Payment

Remember, the one-time New Vehicle Payment is ending for new customers on 3 January 2025. Read more

WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

What do I do if my vehicle is accidentally or deliberately damaged?

You'll need to get this approved by us and sometimes by our insurance provider before you get any work done.

You'll only need to pay for these repairs if they're not covered by your insurance. You can check your Insurance Cover Booklet to see what's covered.

Your dealer or supplier will check with us before any extra work is done. Since there's an extra cost that comes with this, you might decide to claim for this through your insurance.

Learn more about servicing and repairs

Related FAQs

Do I need to claim if my vehicle has minor damage? 

You need to report any damage to our insurance provider, Direct Line Motability (DLM). You can do this in your Motability Scheme online account.

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My vehicle or keys have been stolen. What do I do? 

Report it to the police straight away.

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When will my car be repaired? 

How long it takes to repair your car depends on the scale of damage.

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