Can I add a short-term driver in an emergency?
If someone needs to drive your car unexpectedly, you can add an emergency driver for up to five days. This is only for exceptional circumstances.
You can use this option up to four times across 12 months. So, a year after you make an emergency driver change, it will no longer be counted.
They always need to stick to the Scheme rules and use the vehicle for your benefit.
You cannot use emergency drivers as a substitute for a permanent driver. If you rely on this driver throughout the year, you'll need to include them on your Certificate of Motor Insurance as a permanent driver. Please call Direct Line Motability (DLM) on 0300 037 3737 if you need more information.
Managing your drivers
You can easily see, add or change your drivers, including emergency drivers, in the 'Insurance cover' section of your Motability Scheme online account. Or you can call DLM on 0300 037 3737.
If you already have three drivers, you'll need to remove one of them to make space for the new driver.
