How do I apply and can I change my mind?

If you’re eligible for the Motability Scheme, all you need to do is contact a dealer to arrange an appointment and some test drives, or a supplier to arrange a home visit if you're looking for a Wheelchair Accessible Vehicle (Wheelchair Accessible Vehicle).

If you want a car or Wheelchair Accessible Vehicle, you can start applying at home in your Motability Scheme online account.

If you apply at the dealer or with a supplier, you’ll need to bring or have these with you:

A UK passport or driving licence for the appointee or customer applying
Know the National Insurance number (NINO) or Customer Reference Number (CRN) of the person receiving the allowance
Driving licences for all drivers and details of any claims history
Your driver declaration (if the driver is not there)
Your grant award letter (if applicable)

If you applied online you only need to bring or have these with you:

A UK passport or driving licence for the appointee or customer applying
Know the National Insurance number (NINO) or Customer Reference Number (CRN) of the person receiving the allowance

If you do not have a UK passport or driving licence, we’ll also accept a current EEA photocard licence, member state identity card or a national identity card with a photo of the person applying.

Your dealer will take you through the Statement of Responsibilities form. This is to make sure the Scheme and the vehicle you’re thinking of getting is right for you.

When you’ve chosen a vehicle, your dealer will finish your application for you. We’ll then run eligibility and insurance checks.

If we approve your application, we’ll send you a letter confirming your order. This usually takes around two weeks.

If you change your mind after ordering, you need to speak to your dealer or supplier about changing or cancelling your application. You might be charged an administration fee.

Learn more about ordering