How do home collections work?

If you decide you do not want to lease another vehicle at the end of your lease, you might have arranged a home collection with us.

We use a company to do this. Call us on 0300 456 4566 and we’ll arrange for them to collect it from Monday to Friday, between 9am and 5pm. You’ll get a text 48 hours before the collection date, as a reminder.

What if my vehicle is not driveable?

They can collect it on a transporter instead. If it’s damaged but still drivable, see what you should and should not repair first.

What if I find keys or items later?

Please post anything you find to:

Motability Operations
PO Box 311
Bristol
BS16 0BB

If you left personal items in the vehicle

Please call us on 0300 456 4566 and we’ll try to help.

See more about home collections

Related FAQs

How long is my lease and what do I do when it ends?

Leases generally run for three years from the date you got your car, or five years if you have a Wheelchair Accessible Vehicle (Wheelchair Accessible Vehicle).

I have six months left on my allowance, but my lease ends soon. What can I do?

You no longer need to have at least 12 months left on your allowance to apply for your next vehicle.

Can I get my car from a different dealer?

You can get a car from any manufacturer or dealer, as long as they’re Motability-accredited.

My new vehicle is not ready yet. What can I do?

We’ll extend your current lease so it matches the start of the your new one.

Is there an inspection at the end of my lease?

Yes – the dealer will take a brief description of your car’s condition when you hand it back.