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How do I get payments and refunds?

If you’ve updated your bank details in your Motability Scheme online account

We’ll automatically send any payments you’re entitled to by bank transfer.

If you have not added your bank details

We’ll send you payments by cheque instead.

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Related FAQs

What is the Good Condition Payment?

It's money you could get back at the end of your lease, if you return your car or Wheelchair Accessible Vehicle (Wheelchair Accessible Vehicle) in good condition and meet a few other criteria.

What is the End of Contract Payment?

It’s a £100 payment you’ll qualify for when you reach the end of your scooter or powered wheelchair lease.

See more FAQs