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You can find out what excess you need to pay for insurance claims in your lease terms and conditions.
To check the amount, or if you have any questions, contact our insurance provider(opens in a new window).
Contact our insurance provider, Direct Line Motability (DLM), to register a claim. You can do this in your Motability Scheme online account.
If it's not your fault, you're entitled to legal expenses cover.
You might qualify if you’ve been without your vehicle and a replacement.
You will not get a no claims bonus.
We’ll support you with replacement travel if your vehicle has been ‘written off’. You’ll need to find, apply for and get your next vehicle within three months.
