New Vehicle Payment

Remember, the one-time New Vehicle Payment is ending for new customers on 3 January 2025. Read more

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WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

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What happens if I'm in hospital for more than 28 days?

The Department for Work and Pensions (DWP) will not make PIP or DLA payments if you've been in hospital for 28 days or longer.

Once you come out of hospital, the payments will start again.

You need to tell the DWP as soon as you go into hospital.

Let us know if you're in hospital for 28 days or longer

You or a person acting on your behalf need to contact us and we'll talk to you about the next steps.

If the person receiving the allowance is under 18 when they go into hospital

Their payments will continue, no matter how long they’re in hospital for.

Contact us

Related FAQs

What happens if I go into residential care?

You can carry on with your lease agreement.

Read more

What happens if my allowance ends before my lease does?

The DWP will send you a renewal pack to reassess your claim.

Read more

Do I need to tell you if my medical condition changes?

You do not need to tell us about any changes, but this depends on a few things.

Read more

What happens if the customer passes away?

Contact us so we can make sure your drivers can keep using the vehicle for two weeks and arrange for it to be picked up.

Read more

What happens to my payments if my allowance increases during my lease?

Whether your increase is paid to us depends whether you’re on a variable or fixed lease.

Read more

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Motability