Do I need to claim if my vehicle has minor damage?
You need to report any damage to your vehicle, big or small, to Direct Line Motability (DLM). They’ll assess the damage and let you know if it needs repairing.
You can do this is in your Motability Scheme online account. Under ‘Insurance’ in the menu, visit the DLM insurance portal. You'll be signed in automatically. Then go to ‘Claims’ to get started.
The portal is available all day, every day to log a claim online at a time that suits you. Or you can call DLM directly on 0300 037 3737.
Phonelines are open 8am to 7pm, Monday to Friday, and 8am to 4pm on Saturday. If it's outside of these hours, make sure you report the incident when the lines are next open.
