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WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

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When will my car be repaired? 

How long repairs take can vary, so it’s best to speak to the repairer directly.

If your car is still drivable

Repairs can happen when it best suits you.

If your car is not drivable

The RAC will take it to a recommended repairer.

Remember to contact Direct Line Motability (DLM) to register a claim. You can do this online in the 'Insurance' section of your Motability Scheme online account, or you can call 0300 037 3737 .

Related FAQs

Do I need to claim if my vehicle has minor damage? 

You need to report any damage to our insurance provider, Direct Line Motability (DLM). You can do this in your Motability Scheme online account.

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My vehicle or keys have been stolen. What do I do? 

Report it to the police straight away.

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What do I do if my vehicle is accidentally or deliberately damaged?

Get this approved by us and our insurance provider before you get any work done.

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Motability