New Vehicle Payment

Remember, the one-time New Vehicle Payment is ending for new customers on 3 January 2025. Read more

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WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

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I'm not happy with your answer to my complaint. What can I do?

We aim to fully resolve your complaint and give you our final response within eight weeks.

If you’re not happy with how your complaint has been handled or concluded, or eight weeks have passed and you feel we have not responded appropriately, you can refer your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service
Appeals
Exchange Tower
London
E14 9SR
Tel: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk


Financial Ombudsman Service 

Related FAQs

How do I make a complaint?

You can make a complaint using our web messenger, or by telephone or post.

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Can I report someone for misusing their vehicle?

You can report misuse using our form or by calling our customer services team.

Read more

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