New Vehicle Payment

Remember, the one-time New Vehicle Payment is ending for new customers on 3 January 2025. Read more

WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

What can I do in 'Insurance cover' in the Motability Scheme online account?

Access the DLM insurance portal and flexibly manage your cover online.

  • Manage drivers: Check, add or change your drivers during your lease without having to contact Direct Line Motability (DLM).
  • Claims: Report an  accident and register a claim online at a time that suits you. Track any claims raised since 1 June 2024 and easily see your repairer’s details, booking information and claims documents. 
  • Policy Summary: Download and save copies of important documents, like your policy schedule and certificate of insurance. So you’ve always got a copy to hand.

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Related FAQs

What is the Motability Scheme online account and how do I create one?

The Motability Scheme online account can help you manage your lease flexibly and stay organised and in control of your lease.

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How do I add or remove my bank details in the Motability Scheme online account?

Once you’ve signed in, go to the personal details section and follow the steps under 'My payment details'.

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