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Frequently asked questions
Have a question? Explore answers to the questions we get asked the most.
Who can join the Scheme
Am I eligible?
Personal Independence Payment (PIP)
Joining the Scheme
How the Scheme works
Looking after your vehicle
What's available
Finding a dealer or supplier
Financial help and learning to drive
How you pay and what it costs
Ordering a car or WAVWheelchair Accessible Vehicle
Ordering a scooter or powered wheelchair
Insurance
What's covered
Theft and damage
Accidents and claims
About your vehicle
Breakdown
Car servicing and repairs
WAVWheelchair Accessible Vehicle checks and repairs
Tyre repair and replacement
Temporary replacement vehicles
Adaptations and modifications
About your lease
Changing or ending your lease
Fines, seizures and charges
If things change
If your allowance ends
Travelling abroad
End of your lease
Giving your vehicle back
Keeping your vehicle for longer
Contacting us
Speaking to us
Complaints, appeals and misuse
Electric cars
Range and servicing
Chargepoint
Charging