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Ending your lease early
If you want to end your lease early because your needs have changed, talk to us and we’ll let you know your options.
If your mobility needs have changed
If you want to end your lease early and leave the Scheme because your needs have changed, call our customer services team on 0300 456 4566 or speak to us using web messenger. If we agree it's OK to leave early, you’ll need to pay an administration fee of up to £250.
Once you've returned your vehicle, we’ll give you a pro rata refund of any Advance Payment you've paid. You might also be eligible for a pro rata Good Condition Payment.
If you paid for any optional extras when you ordered your vehicle, we will not refund these.
If your vehicle is not suitable anymore
During your lease, you might decide that your vehicle does not meet your needs anymore. For example, you might want to end your agreement early to get a Wheelchair Accessible Vehicle (WAVWheelchair Accessible Vehicle) instead of a car.
Call our customer service team on 0300 456 4566 or speak to us using web messenger to talk to us about your options.
