Challenges in the global car market are leading to supply issues and a shortage of many new cars, which is expected to continue for the foreseeable future.
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Getting your next vehicle
As you reach the end of your lease, you might be thinking about getting your next Motability Scheme car or Wheelchair Accessible Vehicle (WAVWheelchair Accessible Vehicle).
Ready to start applying?
You can do this quickly and easily through your online account
How long will my new lease be?
Scheme leases usually run for three years from the date you got your car, or five years from the date you got your WAVWheelchair Accessible Vehicle. You’ll see this date on your lease agreement.
We’ll send you a letter to remind you it's time to choose a new Scheme car or WAVWheelchair Accessible Vehicle.
When you order your next car or WAVWheelchair Accessible Vehicle, we’ll check there are no issues with your current lease and that you’re still receiving your qualifying mobility allowance.
If you'd like to keep your current car or WAVWheelchair Accessible Vehicle for longer, we might be able to extend your current lease.
Your steps to a new car
Choosing a car
You can choose from a wide range of cars from many top manufacturers. We have some cars with no Advance Payment too.
Three months before the end of your lease
You can start applying online(opens in a new window) from the comfort of home on your online account. Or you can go straight to your dealer.
You can enter details about you, your allowance and your drivers. All before you visit the dealer.
This will give the dealer more time to focus on finding the right car for you.
Your next steps
- Think about whether you’ll need adaptations. Some are transferable if you already have them fitted to your Scheme car
- Find a dealer and make an appointment
- Take a test drive to make sure the car you’re interested in is suitable for you
- Make sure your name and address are up to date with both the DVLA and your allowance provider
- Order your car with your dealer. Make sure you tell them about anyone you want to drive, including yourself, if you did not already do this in your online account
- We'll need a few days to check your application
- Check the progress of your application in your Motability Scheme online account
Thinking about ordering a WAVWheelchair Accessible Vehicle? You might be eligible for our 'WAVWheelchair Accessible Vehicle Experience'. This can help you decide if a WAVWheelchair Accessible Vehicle is right for you. Call us on 0300 456 4566 for more information. Learn more
Your drivers
Remember there are a few rules around who can drive your car.
This includes some restrictions if you're under 25:
- For petrol, diesel and hybrid vehicles, you can only get a vehicle with an ABI Insurance Group rating of 16 or lower and a power output of 120 brake horsepower (bhp) or less
- For electric cars, you can only get a vehicle with an ABI Insurance Group rating of 21 or lower and a power output of 140 bph or less
Order your new car
Whether you start applying online, or you decide to go straight to your dealer, see what you'll need to bring.
When you have two months to go
Your dealer should have already contacted you to arrange an MOT test for your current car (unless you live in Northern Ireland or the Isle of Man).
If this has not happened, please contact them as soon as possible to book the test.
Look out for your new Personal Identification Number (PIN). You'll use it to 'sign' all the paperwork, so it's important you keep it safe and have it to hand when you get your new vehicle.
You can see your PIN in your online account, and we'll post it to you too.
When you have one month left
If you have adaptations fitted to your vehicle, you do not have to remove them, but if you want to, please arrange this with your adaptations installer.
You're responsible for the costs involved and you’ll need to pay these to the adaptations installer.
If your vehicle has lots of adaptations, you might be able to extend your lease for up to two more years. The easiest way to see your options and ask for a lease extension is in the ‘Current lease' section in your Motability Scheme online account. So you know, if you're already in an extended lease, we will not be able to extend it again.
Keep in touch with your dealer or supplier about when your vehicle will be ready. If there's a delay, we'll arrange for you to keep your vehicle until the new one is ready.
Getting your next car
Remember to bring your driving licence and the letter we sent you with your PIN. If you've lost your PIN, you can see this in your online account.
Return your current car to your dealer and hand back any documents and equipment that was given to you with the car.
These could include:
- The manufacturer handbook
- Spare keys (including any red keys)
- Locking wheel nuts
- A tyre inflation kit
- Radio or key codes
- Satellite navigation SD card
- Remote controls
- Parcel shelves
- Extra seats
Your dealer will check your car. If it's in good condition you could receive a payment a few weeks later.
Check that you and your nominated drivers are on your new insurance cover note.
Make sure the dealer has your correct contact details so they can contact you during your lease with important information, like reminders.
Before you enter your PIN, there are a few things you need to check.
Then drive it away and enjoy your freedom.
You might also qualify for a £750 New Vehicle Payment when you get your next Scheme car. This is a one-off payment, so if you've already had it you will not get it again. You can use our tool to check.
Your steps to a new WAVWheelchair Accessible Vehicle
Choosing a WAVWheelchair Accessible Vehicle
The vehicles used and how they can be converted will have changed since your last order.
There will be different options that might suit your needs better during your next lease.
Things to consider in your current WAVWheelchair Accessible Vehicle
- Is your WAVWheelchair Accessible Vehicle suitable for the size of your wheelchair?
- Are you happy with your position inside?
- Can you fit everything you need or would you prefer more space this time?
- Is it better for you to access your vehicle from the rear or the side?
Five months before the end of your lease
If you're currently leasing a WAVWheelchair Accessible Vehicle and you’re in the last year of your lease, you're likely starting to think about your next vehicle.
WAVWheelchair Accessible Vehicle leases generally run for five years. You can see your end date on your lease agreement.
Five months before the end of your lease, we’ll send you a letter to remind you it's time to start thinking about your new WAVWheelchair Accessible Vehicle.
We’ll also send you a guide about leasing your next WAVWheelchair Accessible Vehicle to help you choose a WAVWheelchair Accessible Vehicle that best fits your needs.
It’s a good idea to start contacting WAVWheelchair Accessible Vehicle suppliers as soon as possible. This will give you plenty of time to try a range of WAVWheelchair Accessible Vehicles and find the most suitable one for you.
When you have three months to go
We’ll send you another letter three months before the end of your lease, to let you know you can apply.
If you'd like to keep your current WAVWheelchair Accessible Vehicle for longer, we might be able to extend your current lease.
Your WAVWheelchair Accessible Vehicle supplier will contact you to arrange an MOT. You need to get this done before you hand your WAVWheelchair Accessible Vehicle back or extend your lease.
If you've decided not to get another Scheme WAVWheelchair Accessible Vehicle, you’ll need to arrange to hand your WAVWheelchair Accessible Vehicle back to a Motability dealer. It does not need to be a WAVWheelchair Accessible Vehicle supplier or the same manufacturer. If this is not possible for you, please call our customer services team on 0300 456 4566.
Your next steps
You can start applying online from the comfort of home and to save time when you speak to your supplier. Or you can go straight to your supplier.
Make sure your name and address are up to date with both the DVLA and your allowance provider.
Talk to a supplier
Our suppliers are nationwide and will come to your home. They'll show you a demonstration and let you test drive any WAVWheelchair Accessible Vehicle you're interested in, to make sure it’s right for you.
Remember, you can contact as many WAVWheelchair Accessible Vehicle suppliers as you like and you do not need to use the same one you used before.
The supplier you choose will take your old WAVWheelchair Accessible Vehicle back, even if they did not give it to you.
If you have not already started talking to our WAVWheelchair Accessible Vehicle suppliers, contact them soon to talk about your needs.
Find a WAVWheelchair Accessible Vehicle supplier
Start applying in your online account
To save time on the day, you can start applying from the comfort of home with the Motability Scheme online account.
You can enter details about you, your allowance and your drivers. All before you speak to a supplier.
This will give your supplier more time to focus on finding the right WAVWheelchair Accessible Vehicle for you.
You can only do this if you do not have an appointee.
Sign in(opens in a new window)
Create an account(opens in a new window)
Once you've ordered your new WAVWheelchair Accessible Vehicle, you can also track your application in your online account.
Order your new WAVWheelchair Accessible Vehicle
Whether you start applying online, or you decide to go straight to your supplier, see what you’ll need to have ready.
When you order, make sure you tell them about anyone you want to drive, including yourself, if you did not already do this in your online account.
We'll need a few days to check your application.
Book an MOT for your current vehicle
You still need to have an MOT test before you give your WAVWheelchair Accessible Vehicle back. Your supplier will contact you to arrange this.
We cover the cost of the test and any routine repairs as part of your lease.
Removing adaptations
If you have adaptations fitted you do not need to remove them before you hand your WAVWheelchair Accessible Vehicle back.
If you want to remove them, please arrange this with your adaptations installer.
Look out for your new PIN
You'll use your PIN to 'sign' your new paperwork electronically. So it's important you keep it safe and have it to hand when your new WAVWheelchair Accessible Vehicle is delivered to your home.
You easily can see your PIN in your Motability Scheme online account. We'll also send this to you in a letter about your new lease.
Keep in touch with your WAVWheelchair Accessible Vehicle supplier
When you have a month to go, it's a good idea to talk to your WAVWheelchair Accessible Vehicle supplier to check everything's on schedule.
If there's a delay, they can arrange for you to keep your vehicle until your new WAVWheelchair Accessible Vehicle is ready.
Getting your next WAVWheelchair Accessible Vehicle
Your supplier will give you a tour of your new WAVWheelchair Accessible Vehicle and answer any questions you have.
Just like when you got your last WAVWheelchair Accessible Vehicle, you'll need to show your driving licence, plus the letter we sent you with your PIN.
Before you give your PIN, make sure you're happy with everything about your new WAVWheelchair Accessible Vehicle.
Hand your current WAVWheelchair Accessible Vehicle back
On delivery day you'll need to hand your WAVWheelchair Accessible Vehicle back and any equipment that came with it, like spare keys and your locking wheel nut key.
The supplier will check its condition. If it's in good condition, you could receive a Good Condition Payment a few weeks later.
If you were on the Scheme from 31 December 2021, you might also qualify for our £750 New Vehicle Payment when you get your next WAVWheelchair Accessible Vehicle on the Scheme.
After delivery
Around one month after delivery, your supplier will contact you to offer a home visit to check you're happy with everything, and to answer any questions you might have about your WAVWheelchair Accessible Vehicle.
