Did you know you can now see when your vehicle needs a service or MOT in your online account? We’ll remind you when they’re due and you can see your old services and MOTs too.
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Servicing and MOT
Your car or Wheelchair Accessible Vehicle (WAVWheelchair Accessible Vehicle) needs regular servicing to keep it running perfectly.
We cover the cost of each service and any routine repairs as part of your worry-free package.
- Jump to section
- Servicing your car
- Servicing your WAV and your yearly check
- Your MOT test
Taking care of your car or WAVWheelchair Accessible Vehicle
If you look after your car or WAVWheelchair Accessible Vehicle well and make sure any faults are reported and put right quickly, you might get a Good Condition Payment when you hand your car or WAVWheelchair Accessible Vehicle back.
There are some simple things you can do during your lease to make sure your car or WAVWheelchair Accessible Vehicle works perfectly and stays in good condition.
Servicing your car
You'll have your car serviced at set times during your lease or once you've driven a certain number of miles.
Most dealers will contact you when your service is due, but you can also see your service date in your online account. Then you can call your dealer to book an appointment that suits you.
If you have a car on the Scheme, you can update who your managing dealer is in the ‘Current lease’ section of your online account, without speaking to us. You might do this if you’re moving home, or if you’ve found a dealer you prefer.
What's included in your car service
Services will usually include checks on your:
- Engine oil
- Windscreen washer fluid
- Engine cooling system
- Lights
- Tyre tread
- Tyre pressure – including your spare tyre
Your service depends on the type of car you have. For example, they’ll only check your brake pads or filters if the manufacturer recommends this.
If your dealer has not contacted you when your service is due, give them a call. Your dealer will contact you when your service is due. You can also see your service date in your online account. Then you can call your dealer to book an appointment that suits you.
If you had adaptations fitted at the start of your lease, your installer will let you know if they need any regular maintenance. If they do, this will be included as part of your worry-free package.
While you wait
Your dealer can often service your car while you wait. Or some might be able to give you a courtesy car, subject to availability.
If your dealer cannot do this or the courtesy car they have available is not suitable for your needs, we'll try to find a different solution for you. Your dealer will let you know what this might be.
Keep a record
If you have a vehicle log book and your dealer stamps it, keep this safe and in good condition, as we might need it to prove your car or WAVWheelchair Accessible Vehicle has had regular servicing.
Servicing your WAVWheelchair Accessible Vehicle and your yearly check
What's included in your WAVWheelchair Accessible Vehicle service
Your supplier will arrange regular servicing and maintenance for your WAVWheelchair Accessible Vehicle.
They might service it themselves or arrange for a dealer related to that manufacturer to do it. For example, a Vauxhall Combo would be serviced by a Vauxhall dealer.
What's included in your yearly WAVWheelchair Accessible Vehicle check
We check the parts that have been converted in your WAVWheelchair Accessible Vehicle every year are working correctly and still meet your needs, like your ramp or lift.
We cover the cost of this check in your lease.
Your WAVWheelchair Accessible Vehicle supplier will try to do any repairs at your home. They might be able to do these during the check, as long as they have the parts they need.
If not, they'll arrange to come back another time, or for your WAVWheelchair Accessible Vehicle to go to their workshop.
If you have any adaptations fitted to your WAVWheelchair Accessible Vehicle, they'll check these too. If they need any repairs or adjustments, they'll arrange for these to be done by the installer who fitted them.
If you need general maintenance or repairs outside of your yearly check, please contact your WAVWheelchair Accessible Vehicle supplier.
When is your MOT test due?
In most of the UK, vehicles over three years old need to be tested each year.
- Your dealer or supplier should contact you to book your MOT test towards the end of your lease. If this has not happened, please contact them as soon as possible. You can also see your MOT date in your online account. Then you can call your dealer to book an appointment that suits you
- If your MOT expires, you can only legally drive your car or WAVWheelchair Accessible Vehicle to a pre-booked MOT appointment
- If your dealer or supplier cannot complete your MOT, you can contact Kwik Fit and make an appointment at one of their centres
- If you have a WAVWheelchair Accessible Vehicle with a lease that's longer than three years, you'll need an MOT test when it's three years old
- If you live in Northern Ireland, you do not need an MOT test until your car or WAVWheelchair Accessible Vehicle is four years old
- If you live in the Isle of Man, you do not need to get an MOT test at all
- If your car or WAVWheelchair Accessible Vehicle is on a three-year lease, it will need an MOT test certificate roughly two months before the end of your lease
If you're interested in extending your lease, you'll still need an MOT done within the last three months of your original end date and before you hand your vehicle back or extend your lease.
We recommend you book your MOT in for at least one month before it's due, to allow time for anything to be fixed before your MOT expires.
You'll also need to book another MOT test every 12 months.
Please let your dealer or supplier know if you're concerned about anything to do with your vehicle. They'll will keep your MOT test certificates.
If your car or WAVWheelchair Accessible Vehicle fails its MOT test
Your car or WAVWheelchair Accessible Vehicle will need to be fixed and re-tested at the dealer or supplier.
You might need to claim for non-routine repairs through your insurance.
