Adaptations installer
Your installer can talk to you about adaptations and help you choose what’s right for you.
They’ll help you find the best adaptation for you
Your installer will ask you questions about your needs right now and if they might change in the future.
This helps them give you the best advice about which adaptations are suitable for you, during your lease.
They'll fill out a quick questionnaire
This is just to confirm they’ve talked to you about your needs, and that you’re happy and can use the adaptations safely.
Please ask your installer for a copy. You can take this with you to the dealer, as it’ll help you choose a vehicle.
You can see adaptations prices, but we recommend you get advice from an adaptations installer before you decide.
Speak to an adaptations installer first
It's important you find out which adaptations you need, before you choose a vehicle. As not all adaptations fit all vehicles.
They’ll help you find the right vehicle for you
Your installer will listen to what you can afford and match this to your adaptation needs, then recommend the right vehicle for you.
They’ll also check the adaptations you chose work with your new vehicle.
They’ll give you a demonstration and order for you
They’ll show you how to use the adaptations you need, free of charge.
When you’re ready, they’ll order your adaptations for you. And manage any order updates if your needs change.
When your vehicle arrives
Your installer will work with your dealer to make sure your new adaptations are installed.
They’ll collect your new vehicle so they can install your adaptations. Or they’ll fit them on site.
You’ll get the chance to familiarise yourself with your new adaptations too, and ask any questions.
During your lease
If your needs change or you think you need something different, your installer can help you make that decision. They’ll give you information about what might be more suitable for you.
Share your licence code with your installer, if you have one. You might have a code because you legally need certain adaptations to drive.
We’re proud of our customer services. You tell us often that they really make a difference to you. We’re always here to help.
Source: Ipsos interviewed 600 Motability Scheme customers by telephone between 29 September 2023 and 20 October 2023.
Get to know your specialist team
Adaptations installers and vehicle dealers work together to help you find the right vehicle and adaptations. It's important for you to know what they each do and how the service they give is different.
Your adaptations installer
- Matches your adaptation needs to appropriate and affordable vehicles
- Helps you find the right vehicle for you and your adaptations
- Installs your adaptations and shows you how to get the best out of them
- Orders your adaptations for you, and manages order updates with your dealer
- Supports you with routine servicing and maintenance, when you need it
Your dealer
- Shows you suitable vehicles so you can get a feel for what’s comfortable
- Helps you choose an adaptations installer
- Makes sure everything is OK with your vehicle, when it arrives
- Works with your adaptations installer to get your adaptations installed
- Arranges to give you your newly-adapted vehicle at a time that suits you
What you’ll get in our worry‑free package
Advice from an adaptations installer
Installers have the knowledge and skills to recommend the right adaptations for your needs.
Insurance cover
We’ll arrange this for you. You can add up to three drivers and can change these at any time.
Servicing and MOT
We’ll cover your regular services and routine repairs, to keep your vehicle running perfectly.
Breakdown cover
We’ll give you RAC cover, so you can travel with peace of mind.
