So you know, you're not able to buy the Motability Scheme vehicle at the end of your lease
We are sorry, it looks like we have an issue!
Leaving the Scheme
We'll be sorry to lose you, but we'll try to make leaving and getting your mobility allowance back as simple as possible.
Your MOT test
Your dealer should contact you roughly two months before the end of your lease to arrange the MOT test for your current car.
If this has not happened, please contact your managing dealer as soon as possible to book the test.
The cost of the test and any repairs needed due to general wear and tear are included as part of your lease.
If you live in Northern Ireland or the Isle of Man, you do not need to do this.
Giving your car or Wheelchair Accessible Vehicle (WAVWheelchair Accessible Vehicle) back
If, at the end of your current lease, you decide you do not want to lease another vehicle, you'll need to hand your old car or WAVWheelchair Accessible Vehicle back to your dealer or supplier. Or you might have arranged a home collection with us.
What you need to hand back:
- Every set of keys you have
- Certificate of insurance
- Handbook
- Service record book
- MOT certificate
- Parcel tray (the removeable shelf over the boot)
- SD or memory cards for the sat nav
- Car manual and servicing documents
- V5C (if you have it)
- Locking wheel nut key
- Any removable seats
If it's an electric car
We'll need everything above, and these too:
- All charging cables
- Every set of key cards you have
- You need to charge the battery to at least 30%
If you do not return these, we might ask you to pay the costs of replacing them.
This could also include a a tyre inflation kit, radio or key codes, remote controls, and extra seats.
If your vehicle has a multimedia or infotainment system, we recommend you restore this to its original factory settings to make sure any personal details are erased.
You can find information on this in the manufacturer's handbook, or you can ask your dealer to do this for you when you return the vehicle.
Your dealer will check your car and we'll decide whether you'll get a Good Condition Payment.
We’ll ask your allowance provider to reinstate your allowance. It could take six weeks from the end of your lease until you start to receive your allowance again.
If it takes longer than this, please contact our customer services team on 0300 456 4566 and we'll try to help.
What to expect from your home collection
We’ll arrange for someone to collect the vehicle from Monday to Friday, between 9am and 5pm.
You’ll get a text 48 hours before the collection date, as a reminder. This will ask you to call us on 0300 456 4566 if the collection does not suit you anymore, or if your vehicle has become undriveable.
We use a company to collect vehicles for us. They’ll call you about an hour before they’re due. When they arrive, they’ll show you their ID and ask for the keys. They will not give you any paperwork or confirmation, but you will not need this.
If the vehicle has any mechanical issues or is not drivable or road legal, we can arrange to collect it on a transporter instead. Please call us on 0300 456 4566 to arrange this.
This could be if your vehicle:
- Does not start
- Has a flat battery
- Has a cracked windscreen
- Has an illegal tyre
- Has a damaged wing mirror
- Has any warning lights
- Does not have keys
The Good Condition Payment (GCP) and your allowance
Once the dealer or supplier has let us know you’ve returned your car or WAVWheelchair Accessible Vehicle in good condition, we’ll send you your Good Condition Payment (GCP).
We’ll ask your allowance provider to reinstate your allowance. It could take six weeks from the end of your lease until you receive your allowance again.
If it takes longer, please contact our customer services team on 0300 456 4566 and we’ll try to help.
If you have adaptations
You do not need to remove adaptations from your car when you hand it back, but if you want to, please arrange this with an adaptations installer.
If you have personalised number plates
If you want to keep these at the end of your lease, you'll need to arrange for them to be removed.
If you live in the Isle of Man
You'll need to check if your car tax expires before the end of your agreement. If it does, you'll need to re-tax your car on time.
If you have any questions about your tax exemption certificate, please contact the authority that issues your mobility allowance.
