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Servicing and repairs
Your scooter or powered wheelchair needs regular servicing to keep it running perfectly.
We cover the cost of each service and any routine repairs as part of your worry-free package.
- Jump to section
- Servicing your product
- Repairing damage
- While you wait
Servicing your product
Your dealer will contact you when your service is due. If you haven’t heard from them, call them and they’ll arrange an appointment.
They might be able to service your product at your home address. If not, they'll take your scooter or powered wheelchair away and return it to you after.
Services will usually include checks on your:
- Steering
- Battery
- Tyres
- Suspension
- Lights
- Indicators
If you have a powered wheelchair, your dealer will also check whether it needs adjustments to make sure it continues to suit you.
If you’re worried about anything, your service is the perfect time to ask your dealer.
If your product needs extra work outside of routine repairs, your dealer will check with us first. You’ll only need to pay for repairs if they're not caused by general wear and tear, or not covered by your insurance.
Your scooter or powered wheelchair will be serviced twice in your three year lease and this will usually be every 12 months.
If you've had any adjustments fitted after you got your product, you'll need to pay for these to be maintained and serviced.
Repairing damage
If you're involved in an accident while you're using your scooter or powered wheelchair, you need to report this to Direct Line Motability (DLM) as soon as possible. They'll help you check the damage and arrange for repairs if you need them. Please do not try to repair your product yourself.
You can register a claim through your Motability Scheme online account. Under ‘Insurance’ in the menu, visit the DLM insurance portal. You'll be signed in automatically. Then go to ‘Claims’ to get started.
The portal is available all day, every day to log a claim online at a time that suits you.
Or you can call DLM directly on 0800 294 0790.
Phonelines are open 9am to 5pm. Monday to Friday. If it's outside of these hours, make sure you report the incident when the lines are next open.
They'll help you check the damage and arrange for repairs if you need them.
If you think your scooter or powered wheelchair needs mechanical repairs, let your dealer know.
If the repairs affect you using your product daily, they're covered in your lease, unless they’re cosmetic repairs or there’s evidence of neglect or misuse.
If you want to repair cosmetic damage, you'll need to pay for this.
Please do not try to repair your product yourself.
While you wait
Your dealer will keep you up-to-date while you wait and let you know if there are any delays.
If your product cannot be driven because of an accident, repair or breakdown, your dealer will try to give you a replacement vehicle or product while it's being fixed, if possible.
This includes insurance at no extra cost, but they're subject to suitability and availability.
If you're left without your product for more than two weeks and a temporary replacement is not available, you might be able to claim for 'loss of use' benefits.
If you feel a repair has not been handled well, please call us on 0300 456 4566.
