We are sorry, it looks like we have an issue!

Who to contact and how

Most requests, questions or complaints are best dealt with by the area most closely involved, so please contact the relevant service provider directly first. You'll see who to contact in the options below.

Question about your vehicle?

This could be about anything from an accident, booking your MOT or service to adding a personalised number plate or anything else about your vehicle or product.

Illustration of person and a question mark

Question about the Scheme?

This could be about anything from who to contact about your allowance to asking us for an information pack, or anything else about the Scheme.

Illustration of a customer service representative

Need to speak to us?

This could be to give us feedback, raise a complaint or anything else. You’ll also find our contact phone number, if you need to call us.

Complaints are best dealt with by the area most closely involved first, so please contact the relevant service provider directly.

You can contact the Motability customer services team on: 0300 456 4566. You can also talk to us on web messenger, the green web messenger button will show on the right hand side when one of our team members is available, just click the button to start.

Our usual opening hours are Monday to Friday from 8am to 7pm, and on Saturday from 9am to 5pm.

Our opening hours between 23 December and 3 January:

Monday 23 December: 8am to 7pm
Tuesday 24 December: 8am to 5pm
Wednesday 25 December to Thursday 26 December: closed
Friday 27 December: 8am to 7pm
Saturday 28 December: 9am to 5pm
Monday 30 December: 8am to 7pm
Tuesday 31 December: 8am to 5pm
Wednesday 1 January: 9am to 1pm
Thursday 2 January: 8am to 7pm
Friday 3 January: 8am to 7pm