Questions during your lease

Please contact your dealer. They’ll be able to help.

Call the RAC on 0800 73 111 73 and they’ll charge your car at the roadside or recover you and your car to the nearest chargepoint.

If your cable came with your chargepoint and it becomes damaged, lost or stolen, it’s your responsibility to get it fixed or replace it.

You might be able to add it to your home insurance to make sure it’s covered, and they might cover the cost.

If your cable came with your vehicle when you collected it from your dealer, we’ll cover it if it’s damaged or stolen.

Call Direct Line Motability (DLM) on 0300 037 3737 and they’ll get it fixed or replaced, you'll just need to pay the excess of £100.

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The chargepoint is your property once it's been fitted. We recommend you add it to your home insurance.

You do not need to give it back to us at the end of your lease or if you end your lease early.

If you want it removed, you’ll need to pay for the cost of this.

If the customer passes away, you can either keep the chargepoint or the next of kin will need to pay to have it removed.

If we already installed a chargepoint for you at your old home, you’ll need to pay to have one installed at your new home.

Or you’ll need to pay to have your old chargepoint moved to your new home.

If you already use the bp pulse network and you’re now able to have a home chargepoint installed for the first time, please contact us and we’ll talk to you about your options.

Every chargepoint we give you has a three-year warranty. You’ll need to speak to the supplier directly about cover after those three years.

You or your home insurance provider will need to pay for this. Please contact your insurance provider.