How do I make a complaint?
Most comments or complaints are best dealt with by the area most closely involved, so please contact the relevant service provider directly. This could be the RAC(opens in a new window), Direct Line Motability (DLM)(opens in a new window), Kwik Fit(opens in a new window) or your dealer.
If you’re unsure about the area you need to speak to, please call our customer services team on 0300 456 4566.
We prefer to talk to you so we can try to resolve your complaint as quickly as possible, so please include your contact details if you email us or write to us.
We’ll always try to resolve your comment or complaint straight away. If this is not possible, we’ll fully investigate and aim to resolve your issues as quickly as we can. We’ll keep you updated on our progress.
If you tell us you’d prefer us to write back to you, we’ll send you written acknowledgement of your complaint, usually within four working days.
We aim to give you our final response within eight weeks.
See our complaints page
