WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

How do I make a complaint?

Most comments or complaints are best dealt with by the area most closely involved, so please contact the relevant service provider directly. This could be the RAC(opens in a new window), Direct Line Motability (DLM)(opens in a new window), Kwik Fit(opens in a new window) or your dealer.

If you’re unsure about the area you need to speak to, please call our customer services team on 0300 456 4566.

See how to make a complaint

We prefer to talk to you so we can try to resolve your complaint as quickly as possible, so please include your contact details if you email us or write to us.

We’ll always try to resolve your comment or complaint straight away. If this is not possible, we’ll fully investigate and aim to resolve your issues as quickly as we can. We’ll keep you updated on our progress.

If you tell us you’d prefer us to write back to you, we’ll send you written acknowledgement of your complaint, usually within four working days.

We aim to give you our final response within eight weeks.


See our complaints page

Related FAQs

I'm not happy with your answer to my complaint. What can I do?

If you’re not happy with how your complaint has been concluded you can refer your complaint to the Financial Ombudsman Service.

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Can I report someone for misusing their vehicle?

You can report misuse using our form or by calling our customer services team.

Read more