New Vehicle Payment

Remember, the one-time New Vehicle Payment is ending for new customers on 3 January 2025. Read more

WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

My vehicle or keys have been stolen. What do I do? 

Contact the police straight away and get a crime reference or log number.

Then contact our insurance provider and they'll help you with the next steps.

They'll also help you stay mobile while you do not have a Motability Scheme vehicle.

If your keys have been stolen

Contact the police straight away and get a crime reference or log number. Then contact our insurance provider to get a replacement.

Check what's covered

Related FAQs

Do I need to claim if my vehicle has minor damage? 

You need to report any damage to our insurance provider, Direct Line Motability (DLM). You can do this in your Motability Scheme online account.

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When will my car be repaired? 

How long it takes to repair your car depends on the scale of damage.

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What do I do if my vehicle is accidentally or deliberately damaged?

Get this approved by us and our insurance provider before you get any work done.

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